Warranty

At Artisan Entry Doors, every door we create reflects our dedication to craftsmanship and quality. Our mission is to deliver not just products, but works of art that combine durability, elegance, and functionality. This Limited Warranty is designed to protect your investment and ensure your confidence in choosing us.

Our Promise

Our products by Artisan Entry Doors are meticulously handcrafted by skilled artisans, ensuring that every piece is unique and built to last. We guarantee that our products are free from defects in materials and workmanship, providing you with peace of mind from the moment your door is installed.

Warranty Coverage

1. Frame, Hinges and other Hardware:

Ø Backed by a 5-year warranty, covering the frame, hinges, and other hardware.

2. Finish:

Ø Protected by a 3-year warranty against peeling, flaking.

Exclusions

While we stand behind our craftsmanship, some conditions are beyond our control and not covered under this warranty:
Ø Damage caused by misuse, abuse, accidents, or improper installation.
Ø Natural wear and tear, including threshold, etc.
Ø Finish discoloration or fading due to exposure to sunlight, natural elements, or corrosive environments (e.g., within 5 miles of a coastline).
Ø Scratches, breakage, or other damage to the glass caused by pets, foreign objects, or external factors.
Ø Rust, bubbling, or condensation caused by improper storage or exposure to extreme humidity levels.
Ø Damage caused by natural disasters (e.g., floods, earthquakes, fire etc.) or acts of God.
Ø Iron doors may experience condensation (sweat), which is not a defect of the door. Regardless of the climate or even if your door is upgraded to a thermally broken option, condensation depends on the dew point and humidity levels. When there is a significant temperature difference, it is normal for the door to sweat.
Ø Variations in design, color, or finish due to the handcrafted nature of the product. These are considered part of the product's unique character.

Installation and Maintenance Guidelines

Proper installation and maintenance are critical to the longevity and performance of your door:

1. Installation:

Proper installation is key to the performance and longevity of your door. During the process, ensure the frame is adjusted carefully to avoid gaps. Installers should initially fasten the screws loosely, allowing for fine-tuning and alignment. Once the frame is straight and level, tighten the screws securely. A correctly installed frame ensures the door operates smoothly and fits perfectly. Please be aware that damages or issues caused by improper installation are excluded from this warranty.

2. Storage:

Upon receiving the product(s), please unpack it/them immediately to inspect for any issues that may have occurred during transportation. Please store the product in a dry, well-ventilated environment. Improper storage resulting in rust or bubbling will void the warranty.

3. Maintenance:

Regularly clean all moving parts and keep them free of debris. Immediately address exposed metal or rust spots by performing touch-ups to maintain the door's protective coating.

What We Offer

If a defect is identified and deemed eligible under this warranty, Artisan Entry Doors will, at its discretion:
Ø Repair the defective product, or
Ø Replace the defective product.
Please note that this warranty is strictly limited to repair or replacement and does not cover costs associated with removal, installation, or shipping.

Limitations of Liability

This warranty is void if the product:
Ø Has not been installed in its original location.
Ø Has been damaged by contractors or third-party installers.
Ø Has been subjected to extreme weather conditions, condensation, or inappropriate use.

How to File a Warranty Claim

Artisan Entry Doors reserves the right to interpret, modify, or update this warranty as necessary to ensure the best service and quality for our customers.
If you encounter an issue, contact us at sales@artisanentrydoors.com. To assist you more efficiently, kindly provide details of the problem, your proof of purchase, and any relevant photos. We are committed to addressing your concerns fairly and patiently.